The Ultimate Experience
Customer service is so much more than just a brief and satisfying exchange. At TRI Pointe Homes, customer service is an experience that extends far beyond those first exciting moments when a homeshopper falls in love with a new home.
It’s an experience that follows them through the front door … and beyond.
“Once the homeowner gets the keys, I’m the face of the company. I love having the knowledge and experience to guide them when they need help,” says Customer Care Representative Todd Spofford.
That kind of attention to detail and commitment to service is embraced by the entire TRI Pointe Homes team, whether one of our New Home Advisors is responding to questions about the homebuying process or to the Customer Care Representative that is striving to provide exemplary customer service.
“Following a recent walk through, the homeowner expressed complete joy and satisfaction from all team members through the home buying process,” says Scott Paul, Assistant Construction Manager.
That personal bond allows us to provide a customer service experience rooted in trust, because we understand that your home is one of the biggest investments you’ll ever make.
“Seeing that satisfaction reflected on the move-in survey made me feel proud of the team and company I work for,” Scott adds.
“When you are part of a team it takes everyone, working together in order to win and be successful. We all have our good days and not so good days so when someone on our team needs a little help the rest of the team is there to help with no questions asked,” says Construction Manager Ron Ryan.
It sounds so easy, doesn’t it? Well, it is easy when you love what you do. We love providing an exceptional homebuying experience. We love getting to know you. And we want you to feel part of our family, just as you have entrusted the dreams of your family to ours.
It’s what sets TRI Pointe Homes apart from and above all others.