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The below ratings and reviews were collected by Eliant (an independent, third-party customer satisfaction measurement company) from our new home buyers approximately 30-days after moving into their new homes, and reflect their responses to the question "What did you like best about your purchase experience?” Please note that we respect the privacy of our home buyers and only publish reviews with their express consent.

9 Reviews
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[name removed] from the sale is accommodating, [name removed] from the builder is also nice. Just got a problem with the loan processing.

✔ Verified Homeowner​ October 21, 2020

4 Stars 4 Stars 4 Stars 4 Stars 4 Stars

Lending side was awful..with poor communication and needed up costing us more money for moving costs than anticipated which could have easily affected our closing costs

✔ Verified Homeowner​ October 21, 2020

4 Stars 4 Stars 4 Stars 4 Stars 4 Stars

I loved my agent who worked with us. Her name was [name removed]. She even worked during her off days to smooth out the communication between the rest of the parties who were involved in this purchase. It was also cute that [name removed] welcomed us with a personalized board in front of our home. I also loved the fact that we had a separate home orientation to go over any flaw that the house might have before we moved in. It was with [name removed] who is the customer care representative. He was very accommodating and opened to our concerns. He is still a delight to help anytime that we have concerns and tries best to address them as timely as possible. We look forward to finding more things that we like about the purchase than things that we dislike.

✔ Verified Homeowner​ July 24, 2020

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars

Low pressure process

✔ Verified Homeowner​ July 23, 2020

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars

The preferred loan officer was non-communicative through the whole process. As first time home buyers, we needed help and did not get it even when we asked. [name removed] a good showing for Tri Pointe. When we moved in many things seemed like they were sloppily done (scratched cabinets, scratched appliances, paint on the carpet, dishwasher was not connected properly). It was not a good move in experience. Our sales rep [name removed] was great throughout the whole experience, she was the one person always willing to help.

✔ Verified Homeowner​ July 20, 2020

3 Stars 3 Stars 3 Stars 3 Stars 3 Stars

The process was pleasant for the most part. Did not have time to select certain upgrades.

✔ Verified Homeowner​ July 17, 2020

4.5 Stars 4.5 Stars 4.5 Stars 4.5 Stars 4.5 Stars

The help from the office

✔ Verified Homeowner​ July 16, 2020

3.5 Stars 3.5 Stars 3.5 Stars 3.5 Stars 3.5 Stars

Communication throughout the building process was exceptional

✔ Verified Homeowner​ July 15, 2020

5 Stars 5 Stars 5 Stars 5 Stars 5 Stars

Like : The sales ladies are warm and never show stress when I ask many questions. The builders : [name removed] and his team “nothing to improve on” they are amazing!!! Everyone I meet is warm honest and welcoming.. The sales ladies know my name and are very professional.

✔ Verified Homeowner​ July 15, 2020

4.75 Stars 4.75 Stars 4.75 Stars 4.75 Stars 4.75 Stars

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