UNEXPECTED CUSTOMER CARE
UN-HAPPY CUSTOMER SUPRISED BY EXCEPTIONAL SERVICE
Here at TRI Pointe Homes, we receive some of the kindest notes from our happy customers telling us how much they love their new home, or how excited they are to be finally settled. But, a recent letter from an un-happy customer was possibly one of the best we have ever received!
Kris was nervous. Like many new homeowners, she was beginning to doubt such a big purchase and was prepared to find every possible reason why her new TRI Pointe home was a bad idea when she and her husband met our own Shaun Sperry for the walk-through.
“The truth was that I was TERRIFIED we made a BIG mistake buying a home and needed reassurance that everything was perfect. Shaun patiently and respectfully stuck the blue tape on everything that I fussed over and smartly kept an eye on his roll of blue tape from getting into my hands,” Kris shared.
Kris was not prepared for just how professional and reassuring that Shaun would be throughout the entire walk-through process – and beyond!
Kris was pleasantly surprised to learn that the TRI Pointe Homes’ staff delivers exactly what they promise – kind and courteous attention; expertise and professionalism; and good, old-fashioned customer service. Providing this kind of unexpected, exceptional care and service to our clients is one of the many things that make us one of the premier homebuilders in Northern California.
“Shaun was an essential part of our homeownership story because we were learning how to turn off the mysterious beeps and buttons in our home. He would send a prompt reply that worked like verbal valium to soothe our concerns without sounding the least bit annoyed. We really appreciated his patience and professionalism during those first few months,” Kris said.
We’re happy that you’re happy, Kris! Thanks so much for your letter.