Noted As Best In the Nation For Homebuyer Satisfaction
The TRI Pointe Homes Northern California team is proud to announce we were ranked number one in the nation for new homebuyer satisfaction as part of the recent Move-In Surveys by Eliant, the building industry’s largest consumer research company. This Number One ranking, which included surveys received during the months of May, June and July, has proven to be a significant milestone for a team dedicated to serving the needs and interests of its clients.
“Providing great customer care is a huge part of our company culture, and something that we frequently monitor and measure to ensure our customers have a pleasurable home-buying experience,” said Carrie Newbery, Vice President of Sales and Marketing for TRI Pointe Homes Northern California.
The Eliant review process is an extensive one that charts the home-buying experience from start to finish — from stepping through the door at the New Home Gallery, to touring the models and understanding the product, to purchasing, orientation and the final hand-off to customer care.
Bob Mirman, CEO of Eliant, added “Based on homebuyers’ comments in our surveys, the team at TRI Pointe Homes is unusually attentive to their customers. This Number One ranking doesn’t happen by accident.”
“This is quite an achievement for our team to have secured a national ranking among more than 75 similarly sized top builders and divisions from the across the country,” Newbery said. “And even the mid-year customer service rankings for TRI Pointe Homes were in the top 10 among all of Eliant’s clients in North America. That level of accomplishment comes only with hard work and a tremendous commitment to service. I am happy to say the TRI Pointe Homes Northern California team deserves all the accolades.”
Eliant is recognized as the building industry’s leading provider of Customer Experience solutions for hundreds of North America’s top homebuilders. Information on the survey’s methodology and a complete list of winning homebuilders are available at www.eliant.com.